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"Emergency Dept waiting time for chest pain"

About: Bunbury Hospital / Emergency Department

(as the patient),

I presented to the ED with chest pains and dizziness as advised by my dietician as I have started treatment for an eating disorder.

After waiting for 2 1/2 hours I came home. Had still not been seen and people going in that came in after myself. I honestly felt like my chest pains meant nothing so I left and went home to try to get rest instead.

In my opinion, this is so poor for someone going in for heart pain and not being seen straight away all because my heart looked at a normal rate when triaged. I believe this is very very poor management of the ED and what patients are seen and when.

Responses

Response from Amber Hargans, Nurse Unit Manager, Bunbury Critical Care Directorate, WACHS South West 2 weeks ago
Amber Hargans
Nurse Unit Manager, Bunbury Critical Care Directorate,
WACHS South West
Submitted on 30/03/2021 at 15:56
Published on Care Opinion at 16:36


Dear yellowcg35,

Thank you for taking the time to provide feedback on your care experience at Bunbury hospital Emergency Department. Having chest pains and feeling dizzy can be very uncomfortable and it is very appropriate that you presented to the Emergency department for assessment as advised by your Dietitian.

I would like to sincerely apologise that you waited so long and remained worried about your condition and felt no option but to go home. I would like review what occurred in relation to your care and communication. If you feel comfortable could you please contact me directly by phone so I can understand what occurred and investigate.

Amber Hargans

Nurse Unit Manager

Critical Care Directorate

Bunbury Hospital

Ph: 0428 282 709

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