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"Day surgery experience"

About: Geraldton Hospital / Day Surgery

(as the patient),

I recently had day surgery at Geraldton Hospital and it was a positive experience from the friendly clerk at check in through to the nurses and PSA staff.  

It was a very busy day however never once did I not feel cared for, I was even given a warm blanket to make me comfortable. I feel the staff spoke to each other professionally and kindly throughout the day.

In my opinion you are lucky to have such lovely staff like Tracey, Sandi, Cheryl, the lovely student nurse and junior doctor whose names I can’t recall now, Jade (I think) who was there when I came out of anesthesia - they were all calm and reassuring as I was feeling a little anxious. Thank you for your wonderful care and a patient centered experience.  

Responses

Response from Derek Fraser, Operations Manager Geraldton Hospital, WA Country Health Service last week
Derek Fraser
Operations Manager Geraldton Hospital,
WA Country Health Service
Submitted on 06/04/2021 at 15:16
Published on Care Opinion at 15:21


picture of Derek Fraser

Dear HappyConsumer,

Thank you for taking the time to tell us about your positive experience at Geraldton Hospital. My team aim to provide all our consumers with professional compassionate care and it was fantastic to hear how they achieved this by ensuring you were made to feel welcome, comfortable and reassured.

It was my pleasure to pass on your compliment to the team who asked me to pass on their appreciation for your kind words.

We wish you well for your recovery from the surgery. Thanks again for getting in touch.

Kind Regards,

Derek Fraser

Operations Manager Geraldton Hospital

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