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"Referral to appointment waiting time"

About: Fiona Stanley Hospital

(as a service user),

GP referral shortly after the opening of the hospital a few years ago. Referred to plastic surgery regards to possible carpal tunnel syndrome. Appointment finally a few years after that.. cleared of issues in the wrist I was referred up the chain for spinal MRI regards to possible issues in spine. Appointment for that was recently...over 6 years from the initial referral. At that point issues in the back were, I felt, dismissed and I was interviewed regards to having a brain MRI.

Interview has suggested MS and I am back in the queue regards now for a brain MRI. I believe there has been a systemic failure in the refer system for me to get over 6 years to look at what I believe to be the obvious. I wonder who is to blame for the initial 5 years hiatus? I feel there is no blame on the neuro outpatients wards who have indicated the seriousness of the symptoms and are now moving as fast as they can to help. However, I feel, serious concerns must be drawn to the efficacy of the referral system and those previously in the chain.

I have genuine concerns that I feel I have been singled out for some payback by someone in the chain. I made a complaint many years ago to the health depart to flag my records to be sure a certain individual in health system could not interfere in my records. How do I now ensure that my records are reviewed that this person has not gotten involved?

Responses

Response from Paul Mark, Director Clinical Services, Fiona Stanley Fremantle Hospital Group, Fiona Stanley Fremantle Hospital Group last week
Paul Mark
Director Clinical Services, Fiona Stanley Fremantle Hospital Group,
Fiona Stanley Fremantle Hospital Group
Submitted on 07/04/2021 at 10:56
Published on Care Opinion at 10:56


picture of Paul Mark

Dear hotelnp86,

I apologise for the wait time you have experienced for your first attended appointments. There are three clinical categories used nationally to classify patients when being added to the outpatient waitlists. The determination of urgency category is made based on information provided in the referral, and ensures all patients within the WA Health System are treated equally.

As Care Opinion is an anonymous platform I am unable to investigate the status of your current MRI referral without additional patient details from you. In order for us to follow up further and ensure you have timely communication with regards to the status of your referral please contact our Patient and Family Liaison Service on 6152 4013 and we can follow up as a matter of urgency.

Kind regards,

Paul Mark

Director Clinical Services, A/Executive Director

Fiona Stanley Fremantle Hospitals Group

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