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"ED visit / follow-up SCGH"

About: Sir Charles Gairdner Hospital / Emergency Department Sir Charles Gairdner Hospital / Eye Clinic

(as a service user),

I work in Allied Health in a public hospital. So, I'm very familiar with SCGH from a staff point of view. Over the weekend I was surfing and hit my head. Later that morning I had vision loss in one eye which resolved pretty quickly, so I didn't think I needed a medical review. A couple days later the vision loss returned, so I went to my GP who sent me to ED. I was reluctant to go as I understand how incredibly busy ED is and how under the pump the staff are. On arriving I was seen basically immediately by the nurse practitioner Nurina, via the fairly new Fast Track section of ED.

Following assessment she referred me to ophthalmology. I was seen a few day's later in the Eye Clinic. I had an incredibly thorough assessment from the nurses/optometrist/senior reg, and a clear explanation of the reasons for symptoms and next step.  

I was quite amazed the initial assessment, referral, and follow-up appointment was so quick and efficient. It's quite weird to experience a hospital from a patient perspective.

Based on my experience it definitely exceeded expectations and makes me quite proud to work for North Metro. Thanks to the ED staff and the Eye Clinic staff. 

Responses

Response from Janet Zagari, Executive Director, Sir Charles Gairdner Osborne Park Health Care Group last week
Janet Zagari
Executive Director,
Sir Charles Gairdner Osborne Park Health Care Group
Submitted on 08/04/2021 at 15:39
Published on Care Opinion at 16:14


picture of Janet Zagari

Dear NMHS AH staff,

Thank you so much for sharing your Emergency Department and Eye Clinic experiences from the perspective of a patient who is also a health service provider.

I am very pleased to hear that the services you received were thorough, fast and efficient and that your expectations were exceeded. All patients are expected to receive the quality of care you describe and receiving such feedback from a health service provider is very gratifying and confirms that we are working in accordance with our values.

I trust that your vision loss has subsided and that you have now fully recovered from your injury. Please do not hesitate to visit the Emergency Department again should your symptoms return.

Kind regards,

Janet Zagari

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