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"Emergency Department Waiting Area"

About: Bunbury Hospital / Emergency Department

(as a parent/guardian),

Recently I visited the emergency department at Bunbury hospital with my child who had food lodged in their oesophagus. We had tried a local GP practice near where the incident occurred first, however they sent us to ED for care. In my opinion, the department was obviously very busy. I feel the staff did a brilliant job. At one point a nurse and doctor were in the waiting area assessing patients, taking obs and providing medication where appropriate. The nurse attending to the patients in the waiting area kept explaining to people there were still no beds available in ED and, I feel, did her best to look after patients in the waiting area.

I understand a couple sitting opposite were waiting to be seen due to a reaction to recent chemotherapy. Nearby was sitting a parent and child who was vomiting. It made me think if there was any way a service could help prevent cancer patients in this situation having to seek help in ED. I felt it was such a long wait for them in uncomfortable circumstances and I, perhaps like them, was wondering if the patient was being exposed to a gastro bug whilst in ED. It would be great to think there was a pathway other than ED for cancer patients. Perhaps there is and we just aren't aware.

Responses

Response from Amber Hargans, Nurse Unit Manager, Bunbury Critical Care Directorate, WACHS South West 5 days ago
We are preparing to make a change
Amber Hargans
Nurse Unit Manager, Bunbury Critical Care Directorate,
WACHS South West
Submitted on 09/04/2021 at 18:13
Published on Care Opinion on 12/04/2021 at 09:15


Dear normazp87,

Thank you for your sharing your care experience in the emergency department waiting room, on what sounds like an extremely busy night. I sincerely hope your child is doing well and I am glad that they were cared for by the staff. I also sincerely appreciate you taking the time to raise your concerns about vulnerable members of our community.

All patients who are having chemotherapy or immunotherapy are provided with an Alert Card and educated to present the Alert Card to the triage nurses at any emergency department, so that they receive timely care. The Cancer Nurse Consultant will be working with our emergency department to provide education and support following your feedback to look at the processes to ensure ongoing quality of care for cancer patients and to consider your feedback about other care pathways.

Thankyou again for reaching out with this valuable feedback.

Warm regards,

Amber Hargans

Nurse Unit Manager

Critical Care Directorate

Bunbury Hospital

Mob: 0428 282 709

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