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"Complaint about the hospital service"

About: The Royal Victorian Eye and Ear Hospital / Emergency Department

(as a carer),

I went to eye and ear hospital my parent who is elderly. They were experiencing a really bad red eye, not sure what caused it considering they had an eye operation two months before.

So we arrived in the afternoon and 5 hours they still haven’t been seen. In my opinion, this is ridiculous and can’t imagine how they can make people wait like this and mind you this is emergency. What the heck? I want to take this further. At the time of writing this story, it was making us stress and I want to deal with it now.

Responses

Response from Care Opinion Australia last week
Submitted on 08/04/2021 at 15:29
Published on Care Opinion at 15:30


This response has been published by Care Opinion Australia on behalf of The Royal Victorian Eye and Ear Hospital:

Dear hadarfg99,

I am so sorry to learn that your experience was not what you expected in our Emergency Department.

I want to apologise for the delay you experienced during your stay in our Emergency Department. Unfortunately, it is sometimes unavoidable that we get a surge of patient numbers and very complex patients. During these times, all our ED staff work very hard to see as many patients as possible but sometimes, unfortunately, there is still a long wait time for our patients.

We do take your feedback seriously and are constantly reviewing our staffing requirements. I hope this feedback is helpful but please contact our Consumer Liaison Officer on 9929 8225 or by emailing feedback@eyeandear.org.au if we can assist you further.

Regards

Catherine

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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