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"Communication of COVID results"

About: Bass Coast Health

(as a service user),

I had a COVID test at the drive-through clinic. Thank you to the team who were both kind and efficient. I was disappointed however that the nurses didn't ask for the details of my GP. I understand that it was recommended by the department of health earlier in the pandemic that results were sent to general practitioners and this has occurred when I have previously been swabbed elsewhere. I hope that the hospital can see why I feel this is important and make a small change to improve the service and the safety of our community.


Response from Jan Child, CEO, Bass Coast Health last month
Jan Child
Bass Coast Health
Submitted on 09/04/2021 at 15:56
Published on Care Opinion at 16:42

picture of Jan Child

Dear errandpy45,

I agree! It was my understanding (and my experience) that our staff were asking for this information. I will make sure we remind our testing staff about the importance of this question. Thank you for bringing this to our attention - your feedback is much appreciated.

Kind Regards, Jan

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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