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"Communication of COVID results"

About: Bass Coast Health

(as a service user),

I had a COVID test at the drive-through clinic. Thank you to the team who were both kind and efficient. I was disappointed however that the nurses didn't ask for the details of my GP. I understand that it was recommended by the department of health earlier in the pandemic that results were sent to general practitioners and this has occurred when I have previously been swabbed elsewhere. I hope that the hospital can see why I feel this is important and make a small change to improve the service and the safety of our community.

Responses

Response from Jan Child, CEO, Bass Coast Health last month
Jan Child
CEO,
Bass Coast Health
Submitted on 09/04/2021 at 15:56
Published on Care Opinion at 16:42


picture of Jan Child

Dear errandpy45,

I agree! It was my understanding (and my experience) that our staff were asking for this information. I will make sure we remind our testing staff about the importance of this question. Thank you for bringing this to our attention - your feedback is much appreciated.

Kind Regards, Jan

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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