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"Wonderful caring compassionate staff"

About: Sale Hospital / Critical Care Unit Sale Hospital / Emergency Department

(as the patient),

I recently attended the Emergency Department with an extremely high heart rate. I was seen immediately. It was the Triage Nurse Nat who quickly arranged a bed for me and called a MET call. All the medical staff who tended to me were calm, caring and clear in communicating with me about what was happening with me and what they were going to do to help me.  

Nursing staff Janny and Nicola were fantastic giving me a lot of assurance. Dr. Michael soon identified my heart was in Atrial Fibrillation a condition I had never experienced before. I observed how the whole team in the ED appeared to professionally juggle a large number of other patients in the cubicle as well as many people in the waiting room. Shinu a nurse who told me it was his first week at CGH was, I felt, so gentle and caring.  

After a lot of monitoring I was transferred to the Critical Care Unit (CCU) for the night. I felt nurse in charge Paula and her student nurse were again so caring, reassuring and frequently communicating with me about what was happening. At no stage did I feel worried about the level of care I was receiving.

Throughout the night in my cubicle, getting next to no sleep due to the noise and environment, I could hear the nursing staff tend to other patients in CCU with, I felt, so much unconditional care and compassion. I believe their professionalism was exemplary, something the health services should be proud of.

I believe that when there was a handover to the next shift the care and compassion did not falter. In my opinion, nurse in charge Courtney and all of her colleagues were fantastic. Dr. Howard and Dr. Michael were very clear in the care I required post-discharge. Witnessing the diverse community members who seemed to come with some very challenging conditions that the staff have to provide care for in both the ED and CCU, was an affirmation to me about how lucky I think we are in Wellington. A sincere thank you to all.

Responses

Response from Frank Evans, Chief Executive Officer, Central Gippsland Health 6 days ago
Frank Evans
Chief Executive Officer,
Central Gippsland Health
Submitted on 08/04/2021 at 14:25
Published on Care Opinion at 15:17


picture of Frank Evans

Dear Judry99,

My name is Frank Evans and I am the CEO at Central Gippsland Health.

Thank you so much for taking the time to provide this lovely feedback.

We are part of Care Opinion because we firmly believe that feedback is an essential ingredient of a health service genuinely committed to ongoing improvement.

As such we embrace all the feedback we receive as a gift that supports our ongoing improvement efforts.

When we receive such positive feedback as yours, it also serves to energise and inspire us to pursue our vision for our health service and community even more ardently.

Thank you & best regards,

Frank

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Response from Tom Breakspear, Nurse Unit Manager, Emergency Department, Central Gippsland Health 6 days ago
Tom Breakspear
Nurse Unit Manager, Emergency Department,
Central Gippsland Health
Submitted on 09/04/2021 at 08:53
Published on Care Opinion at 09:06


picture of Tom Breakspear

Hi Judry99,

My name is Tom and I am the Nurse Unit Manager of the Emergency Department.

Thank you very much for sharing your story with us. I look forward to passing on your feedback to our team. They will be happy to hear that we were able to provide you with such a positive care experience.

We hope you are doing well after your stay with us.

Regards,

Tom

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