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Care Opinion

Telehealth team

Posted By venusxs87

"Telehealth team"

About: Telehealth Service - WACHS Great Southern

(as a service user),

I attended the Albany hospital as I needed to sort out my telehealth appointments. I had a scheduled appointment on the Monday following but had been advised that I needed to attend Perth for surgery. My telehealth appointment was for a recent cancer diagnosis so I was stuck between two very important appointments. I spoke to Tom in the telehealth office at Albany hospital and explained my issue with the conflicting appointments. Tom reassured me that we'd be able to work out a solution. He rang Fiona Stanley to arrange an alternative appointment and asked that it would be their first available as it was my first appointment with them for the cancer. I'd like to thank Tom and the telehealth team for their assistance in helping me sort through the bookings.  

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Responses

Response from Nardia Neale, Program Manager Regional Telehealth, Telehealth, WA Country Health Serive 3 years ago
Nardia Neale
Program Manager Regional Telehealth, Telehealth,
WA Country Health Serive

Makes sure that regional patients can access health care locally using telecommunications

Submitted on 15/04/2021 at 6:22 PM
Published on Care Opinion on 16/04/2021 at 9:00 AM

Dear venusxs87

Thank you for your kind words regarding Great Southern Telehealth. I'm delighted to hear that you had such a great experience interacting with our team. I completely understand how off-putting it can be when we have conflicting appointments and are unsure where to seek assistance. I'm glad to hear that we were able to assist with the rescheduling of your consultation to suit your needs. Great Southern Telehealth strives to make all their clients feel as comfortable as we can and are always happy to go the extra mile to ensure that consultations suit your requirements and schedule.

Feedback like this helps us constantly improve our customer experiences by knowing what we are doing right and what we can work on. So, I appreciate you taking the time to send us this helpful response. Tom assures me that anyone within the Telehealth team would have provided you with the same service as he did but also thank you for your feedback.

Don't hesitate to reach out if you have any more questions, comments, or concerns.

With best wishes

Nardia Neale

Program Manager Regional Telehealth

WA Country Health Service

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