This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Appalling experience"

About: Dandenong Hospital / Emergency Department

(as a relative),

One of the worst emergency departments you could ever attend in my opinion. I feel the nursing staff are rude, condescending and generally unhelpful. Allowed many patients to sit unattended for hours with, I believe no care, analgesia or updates on care progression. Appalling patient experience in my opinion.

Responses

Response from Care Opinion Australia last month
Submitted on 14/04/2021 at 15:35
Published on Care Opinion at 15:35


This response has been published by Care Opinion on behalf of Monash Health:

Dear leoparddr67,

We would like to thank you for taking the time to share your experience while attending the Emergency Department at Dandenong Hospital. You should expect to feel confident in the care of Monash Health and we are sorry that on this occasion we did not meet your expectations of our service.

We are keen to improve our service so that you can feel the confidence to seek the support and assistance you need in to the future, so I would encourage you to please contact our Patient Relations Coordinator confidentially on (03) 9594 2702 during business hours. You can also email us via feedback@monashhealth.org or online through our website at Compliments, complaints and comments | Monash Health.

We hope that if you were attending to receive care and treatment yourself that you are recovering, or if it was your family or friends that they are recovering well.

Kind regards

Patient Experience Office

Monash Health

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Updates, changes and questions related to this story

Opinions
Next Response j
Previous Response k

Keyboard Shortcuts

Navigation
Shortcut Help ?
Go to Home g + h
Go to Tell Your Story g + t
Go to About Us g + a
Actions
Focus Search Box /