This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Admission of a friend to Community Mental Health & Acute Psychiatric Unit"

About: Bunbury Mental Health / Bunbury Acute Psychiatric Unit (APU) Busselton Community Mental Health Clinic Busselton Health Campus / Emergency Department

(as a friend),

Recently, I visited Community Mental Health Unit at Busselton Hospital with a friend that was in severe distress. The receptionist Rebecca was extremely helpful and said that the triage nurse was busy at the time, but we were asked to wait a short while and she would see my friend. Karen one of the triage nurses came out as soon as she could and took my friend and I into a private room. After referral with some colleagues she decided that my friend had to be admitted to Emergency Dept at the hospital for further assessment. She physically walked us down to ED and told the duty nurse what was happening so that she knew when it came my friend's turn to be admitted. This was excellent as it avoided them being asked too many questions in their mental health state.

I sat with them in the waiting room and it wasn't long before we were seen by another Mental Health Triage Nurse - Matt. I felt he was extremely professional and sensitive to my friend's needs and explained everything that was going to happen whilst filling out the necessary paperwork. Matt then arranged for my friend to be admitted and said they would be transferred by ambulance to the Bunbury Hospital Acute Psychiatric Unit (APU). That occurred on the same day and more recently I visited them at the APU to see if they were ok. My friend said that they were extremely happy with the way they were being treated by all the staff and their medical team and wanted to try their best to get better. My friend said that they had saved their life.

So I am just writing to thank all those involved for their outstanding service in this instance and that they have, in my opinion, actually had a huge impact on a very vulnerable person and saved a life.

Responses

Response from Debbie Easther, Regional Manager Mental Health, WA Country Health Service - SW 2 weeks ago
Debbie Easther
Regional Manager Mental Health,
WA Country Health Service - SW

Manage Mental Health Services in the South West

Submitted on 20/04/2021 at 16:13
Published on Care Opinion at 16:24


picture of Debbie Easther

Dear happywithservice,

Thank you so much for sharing your experience and acknowledging the great work of our Mental Health Teams in the Community and Inpatient Services. We are very proud of the dedicated group of staff that are so passionate about providing quality, compassionate services to our Community in the South West.

I am thrilled to hear that your friend experienced this care and that the team has had such a significant impact on their life. I wish you and your friend continued good mental health into the future.

Warm regards

Debbie Easther

Regional Manager Mental Health

WA Country Health Service -South West

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Jodie Omodei, Operations Manager, Coastal, WACHS South West 2 weeks ago
Jodie Omodei
Operations Manager, Coastal,
WACHS South West
Submitted on 20/04/2021 at 16:25
Published on Care Opinion at 16:25


Dear happywithservice,

Thank you for the lovely feedback in regards to the care your friend received whilst at Busselton Health Campus. It is so wonderful to hear that through good communication across several areas of the service, we were able to coordinate and deliver the appropriate level of care.

The feedback you have provided will be shared with all of the team involved. They will be so pleased to know that they have contributed to the positive outcome for your friend.

I hope your friend is feeling much better soon.

Kind Regards

Jodie Omodei

A/Operations Manager - Coastal

WACHS-Southwest

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k

Keyboard Shortcuts

Navigation
Shortcut Help ?
Go to Home g + h
Go to Tell Your Story g + t
Go to About Us g + a
Actions
Focus Search Box /