"Excellent new customer service system"

I have been a patient of Sydney Eye Hospital for more than 5 years.  I feel because of the number of patients being seen at the hospital the length of time spent at the hospital for each appointment has usually been lengthy.

Recently I had a follow-up appointment scheduled for 1pm.  I was advised that the Hospital was trialing a new customer service system and I felt the results were amazing.  The same level of care was provided ... but I walked out the door at 1.45PM.

The person assisting me with my needs was supportive, knowledgeable, efficient and pleasant.

I would like to congratulate the entire team for this remarkable innovation to your systems.  Well Done!