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Still waiting for proper care for my child

Posted By januaryqh48

"Still waiting for proper care for my child"

About: Fiona Stanley Hospital / Ear Nose & Throat Perth Children's Hospital / General Paediatrics - Outpatient Clinic B & Outpatient Clinic F

(as a service user),

I’m feeling annoyed and let down by the health system to be honest.

My child, who is T21 has been waiting since August 2019 to see the general paed department at PCH with the hopes to get into the DS clinic that runs at PCH. Still waiting to have an appointment. Just seems we are just another number in the never-ending loop and I’m getting tired of it. 

Same with Fiona Stanley, waiting to see ENT at FS for my child's breathing and sleep issues, even with the referral saying semi-urgent - still waiting and that one was sent Jan 2021.

Kinda fed up with it all. What will it take to get seen? 

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Responses

Response from Neil Doverty, Executive Director Fiona Stanley and Fremantle Hospitals Group, South Metropolitan Health Service 2 years ago
Neil Doverty
Executive Director Fiona Stanley and Fremantle Hospitals Group,
South Metropolitan Health Service

Submitted on 27/04/2021 at 11:02 AM
Published on Care Opinion at 11:05 AM

picture of Neil Doverty

Dear januaryqh48,

Thank you for reaching out to us via Care Opinion. I would love to be able to provide you with specific information about the estimated wait time for your child to be seen by our ENT department here at Fiona Stanley Hospital, however, as you would be aware Care Opinion is an anonymous platform.

As such, may I respectfully request that you contact our Patient and Family Liaison Team on 6152 4013 (business hours) or at any time via email on FSHFeedback@health.wa.gov.au with your child’s personal details, so that we can look into your child’s case and provide you with more specific information.

We look forward to hearing from you soon.

Kind regards,

Neil Doverty

Executive Director

Fiona Stanley Fremantle Hospitals Group

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Update posted by januaryqh48 (a service user)

Thank you for contacting me, will make contact with the team soon.

Response from Sue Baker, Nursing Co-Director (Medical), Child and Adolescent Health Service - WA 2 years ago
Sue Baker
Nursing Co-Director (Medical),
Child and Adolescent Health Service - WA

Submitted on 30/04/2021 at 5:42 PM
Published on Care Opinion on 4/05/2021 at 9:05 AM

Dear januaryqh48,

Thank you for taking the time to provide your feedback and for sharing your experience of Perth Children’s Hospital.

In order for us to investigate your concerns and provide you with some answers about what has caused the delay in your child’s appointment, I would encourage you to contact the Consumer Engagement team by calling (08) 6456 0032 between 8.30am-4.30pm Monday to Friday or email cahsfeedback@health.wa.gov.au.

We very much appreciate you providing feedback which allows us to review and improve where possible, the services we provide.

Kind regards,

Sue Baker

Nursing Co-Director (Medical Division), Child and Adolescent Health Service

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