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"Response to Respite enquiry"

About: Alwyndor Aged Care

(as a service user),

I inquired online regarding respite and other services from Alwyndor some months ago but got no response at all.

Recently, I have had verbal contact with the person in charge of Community Programs at Alwyndor. I have organized a referral/code for this as requested. As this person was going on leave they were to hand the inquiry over to another person. As of more recently, I have received no response.

This makes me feel extremely frustrated. I would like my partner, who has early stages of dementia, connected with Alwyndor but at the moment I am getting nowhere. I feel, compared to other providers, Alwyndor Aged Care appears to treat people in vulnerable situations as insignificant, in my opinion. I am very disappointed by their lack of communication and concern.

Responses

Response from Care Opinion Australia last week
Submitted on 04/05/2021 at 15:31
Published on Care Opinion at 15:31


This response has been published by Care Opinion, on behalf of Alwyndor Aged Care:

Dear sierrann64,

Alwyndor is sincerely sorry that this has occurred and we are more than happy to discuss with you the respite options at Alwyndor, In-Home, Centre Based Respite or in Residential Care.

Please contact Ann Rice (Customer Relationship Coordinator) at Alwyndor or myself on 81773200.

Kind Regards

Molly

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by sierrann64 (a service user)

Dear Molly,

Thank you for your response on behalf of Alwyndor Aged Care. I am still in the process of organizing something within the Community Program for a person I am caring for. I will certainly contact yourself or Ann Rice in relation to the respite options at Alwyndor.

Regards

sierrann64

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