"Mistreatment and lack of care"

We presented to Denmark hospital late one evening recently to double-check with a nurse to see if our infant had a temperature. The chemists were closed due to a public holiday. I was paranoid due to pandemic and my baby was coughing and felt hot.

I called the nurse bell and told them our predicament, they passed me the ear temperature. I asked if this was too big for my baby's ear and the nurse, I believe, rudely told me that’s how they would check it. They said that was the only thermometer. I have never had experience putting the ear temperature gauge in an infants ear, only seen the thermometer that is put under the armpit.  I didn’t want to fit it in my baby's ear due to the size of the thermometer but the nurse said that’s how they check. I put the temp machine at the entrance of my baby's ear hole and it read 35... that’s low, I said could that be because it wasn’t in the hole? I believe they said, what do you mean not in the hole?

I asked if I could try again. So I did. It was 36. I asked the nurse if this was in range and I felt they just looked at me baffled. I told them I’m not a nurse and haven’t had to check these things. Me being a first-time parent, and my baby has never had symptoms of a high temp. I was hoping the nurse would tell me the therapeutic range for an infant so I didn’t have to Google it.

The nurse didn’t check over my baby, I left feeling scared that my baby hadn’t been cared for. Me and my partner left to take our baby to the next town's hospital. 

They did however call us to apologise about the situation and to come back, but by that point, we were out of Denmark by a few hours. 

I worry for the care for other infants and children at this hospital. Hope that there won’t be any poor outcomes due to, in my opinion, negligence or malpractice.