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"Excellent Care at Broome Hospital"

About: Broome Health Campus / Emergency Department Broome Health Campus / General ward Broome Health Campus / Theatre

(as the patient),

I presented to the Broome Hospital Emergency Department recently with severe abdominal pain. The care I received over the next few weeks from several teams at Broome Hospital was excellent. 

Thank you to Dr Bronte, Dr David, and the ED nurses. Given my severe pain, I was able to be seen and managed immediately. They did a thorough assessment and referred me onto the Gynaecology Team at Broome Hospital. From there, the care, compassion, and thoroughness of Dr Jarred, Dr Elizabeth, and especially Dr Ruth was outstanding. Their communication was great and kept me in the loop at every opportunity. They provided excellent education which empowered me to be a part of the decision-making of my care. Their follow-up was great, with regular phone calls and timely outpatient appointments. 

On the ward, my Nurses Chantelle and Mercy were amazing. They listened to my concerns and made me feel valued and cared for. The Theatre Nurses were also so caring and made me feel calm and safe. 

Despite being in a rural area, the care I received at Broome Hospital was second to none. I am grateful to have received such specialty service without having to travel to Perth. Thank you to all who were involved in my care. 

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Responses

Response from Millie Stewart, Director of Nursing & Midwifery, Broome Hospital 2 years ago
Millie Stewart
Director of Nursing & Midwifery,
Broome Hospital
Submitted on 9/06/2021 at 12:12 PM
Published on Care Opinion at 1:18 PM


Dear omegabz78,

Thank you for taking the time to express your gratitude for the efforts of the medical and nursing team at Broome hospital. It is great to receive such wonderful praise for our staff and the care you received on your journey from the Emergency Department through to our Outpatient services. I am proud of the services Broome Hospital provides to our patients and community. It is feedback like yours that lets our staff know that their personal approach and care is appreciated and valued, and motivates our staff to continue to provide patient-centred, high quality, and compassionate care to our patients. I am so glad to hear that the great standard of care and support continued post-discharge from the hospital.

I hope you continue to recover well. I will ensure your lovely words of appreciation are passed on to the teams that contributed to your positive experience. Thank you again for taking the time to write and share your experience with us. The staff will be so pleased to receive it.

Warm regards,

Millie Stewart

Coordinator of Nursing & Midwifery, Broome Hospital

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