I was given an appointment via telephone with the Urology Clinic for a morning appointment recently. I was at work. I missed two calls from 08 6152 0000 within three minutes of each other at the time of my appointment due to being at work and not being able to answer. I called the 08 6152 0000 number back a few minutes later and listened to the voice recording which I feel is basically just fobb off and tells you to ring Outpatient Direct. I called Outpatient Direct a couple of minutes later and was told I had been "discharged" and my file closed and that they could not help me by putting me through to the Clinic.
I have now received a letter from the FSH dated the day of my appointment telling me that my referral has been removed from the system and that I will need a new referral from my GP to access the Urology Clinic again.
How do I feel? Really annoyed and frustrated. It is simply beyond belief that within 9 mins of missing the first call I was unable to call the Clinic back and talk to the specialist, and that in 3 mins ie: the time of the first and second calls to me, my referral was removed.
Based on my experience, this system is bad enough to deal with - phone calls cannot always be picked up no matter whether the appointment was scheduled and the fact I believe the specialist made a judgement call within three minutes to discharge me is absolutely ridiculous.
In my opinion, Fiona Stanley Hospital must do better and in particular the staff of the Urology Clinic.
"Telephone Appointment"
About: Fiona Stanley Hospital / Urology Fiona Stanley Hospital Urology Murdoch 6150
Posted by hadarhs36 (as ),
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See more responses from Neil Doverty
Update posted by hadarhs36 (the patient) 2 years ago