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"Carpal Tunnel Release procedure"

About: Yarra Ranges Health / Day Surgery Unit

(as the patient),

I had this day procedure recently at Yarra Ranges Hospital in Lilydale. It had been delayed one month due to the cyber hack at Eastern Ranges Health but still occurred within a very reasonable 4-month wait.

I felt the hospital visit was efficiently organised and staff were also very friendly and welcoming.  

The theatre staff worked as a team and were on top of their game and as a result I felt confident that things would go well. The operation seems to have gone very well thanks to Mr Andy, my surgeon, Ben the anesthetist and all the other theatre staff, and my recovery is proceeding very well. The recovery nurse was great and relaxed and helpful and my follow-up visit to the hand therapy team at Maroondah was timely, informative and reassuring. I was also impressed that a staff member telephoned me the day after my surgery to check that I was OK.

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Responses

Response from David Plunkett, Chief Executive, Eastern Health 2 years ago
David Plunkett
Chief Executive,
Eastern Health
Submitted on 6/05/2021 at 6:22 PM
Published on Care Opinion on 7/05/2021 at 8:49 AM


picture of David Plunkett

Dear leopardjd98

Thank you so very much for taking the time to share your experience on Care Opinion.

I was so pleased the care and service you received across a number of Eastern Health facilities is a clear demonstration that no matter whether staff are working at Yarra Ranges Health or Maroondah hospital that the Eastern Health values of Patients First, Kindness, Respect, Excellence, Agility and Humility are part of 'the way we do things' - our culture.

I am pleased you are recovering well and you continue to do so. It will give me great pleasure to share your comments with the staff involved, including those you've specifically named so they see the impact they have had.

Take care and thanks again.

David

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