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"Mystery phone call"

About: Broome Health Campus

(as the patient),

I returned a call from Broome Hospital however nobody could explain to me what department had generated the call nor who actually rang. After contacting three hospital departments to no avail and I questioned the security of an organisation where patients are contacted without anyone explaining why, the receptionist, who tried their best, suggested I contact the Executive Team so I did.

Oh what a mistake I think that was because their telephone rang out because they have seemingly not activated the message system. 

I have lost total faith in Broome Hospital's ability to manage patients. I feel disappointed for the staff who, as I feel we know, have no real power and do the best they can in what is, in my opinion, obviously a badly managed hospital.

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Responses

Response from Manu John, A/Operations Manager, WACHS - Kimberley 2 years ago
We have made a change
Manu John
A/Operations Manager,
WACHS - Kimberley
Submitted on 24/05/2021 at 8:03 PM
Published on Care Opinion on 25/05/2021 at 9:26 AM


Dear Barcelona,

Thank you for taking the time to tell us about the difficulties you experienced when you received a missed call from Broome Hospital.

I am sorry that you were unable to leave a voicemail with our executive team. As a result of your feedback, we were able to determine that the voicemail system in our executive office had been deactivated due to a fault; this has now been rectified. We endeavour to ensure that everyone who contacts us is able to speak to a member of our staff and I am sorry for the frustration this must have caused you.

We would like to investigate your original missed call and would appreciate it if you could contact our Business Manager at Broome Hospital on 08 9194 2861 or Broome.BusinessManager@health.wa.gov.au

Thank you again for your feedback and I hope we hear from you soon.

Yours sincerely

Manu John

Operations Manager, Broome Hospital

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