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"Outstanding care factor"

About: Karratha Health Campus / Surgical Services

(as the patient),

Recently I was booked for a Colonoscopy and Endoscopy at Surgical Services. I would like to say a big thank you to the day procedure staff at Karratha Health Campus. From check in to check out the staff I encountered were all amazing and put any fears that I had to rest. Reception staff, nurses, anesthetist and all involved in my care were outstanding and engaged with me the whole way. I felt the care factor that they have for someone they have just met is astounding.

I know this is their job but I feel they need to know that are very well respected and in my opinion they need to be thanked for what they do on a daily basis.

I can not say enough thank you enough to them all :)

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Responses

Response from Lisa Smith, Executive Director, West Pilbara, WA Country Health Service (WACHS) Pilbara 2 years ago
Lisa Smith
Executive Director, West Pilbara,
WA Country Health Service (WACHS) Pilbara
Submitted on 17/05/2021 at 7:42 PM
Published on Care Opinion on 18/05/2021 at 9:02 AM


Dear mercuryty69,


Thank you for sharing your very positive story regarding the care you received at Karratha Health Campus recently whilst booked in for a Colonoscopy and Endoscopy.

All of our staff work hard to provide a high standard of quality care that is kind and caring Yes it is their job, but I do believe our staff pride themselves on going that bit above and beyond just a job.

It is lovely for staff to be recognised for their high standard of care and I will be sure to pass on your kind words.

Once again thank you for letting us know about your positive experience.


Kind regards
Lisa Smith

A/Operations Manager West Pilbara.

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