"Little justification and poor procedure for switching clinic appts to phone"

I had an appointment with a psychiatry registrar booked for the morning recently. I received a message to say that my appointment had been switched to a phone interview. When I rang the number given to ask how I'd get my script, the receptionist had no idea. I also asked who had given the directive to change over to phone interviews after a single community case of COVID, which they couldn't tell me. The receptionist kindly called me back to say the script would be faxed to the pharmacy.

My phone appt was late and felt very rushed and took less than 10 minutes. I believe the registrar's only focus was discharging me from the service. They assured me that they'd fax my script to the pharmacy and didn't, although they were aware I didn't have any meds left. I had to call the ATT line in some distress; the person who answered very kindly rustled up a dr to write and fax a script and I'd like to apologise for my rudeness.

My concerns are:

Areas using the slightest excuse to eliminate face-to-face appointments. As an RN, I hopped on to the RPBG intranet to see if any advice had been given about minimising clinic visits and found none. Areas should be able to say who authorised a switch to phone visits and on what grounds. Additionally, I feel such authorisation should come from an executive level.

Breakdown in prescription procedures. I believe clinics who want to move to telehealth have had an entire year to get procedures up to scratch, but it was up to me to chase up my own script from a dr prescribing 2 weeks of medication at a time, who I believe knew I had none left.