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"My mum"

About: Quairading Health Service (Aged Care)

(as a relative),

Mum had dementia and was in care at Quairading Health Service for over 2 years. I felt extremely happy and comfortable that she was in such amazingly good care and a warm environment.

Since day 1, mum was made to feel that this was her home and she could and should treat it as such. Each and every staff member she encountered treated her with respect and kindness and a great deal of attention.  As her condition deteriorated and her behaviours changed, where she sometimes showed anger and frustration, this attention did not falter.

During the final few weeks of mum's life, again this care and attention never waned.  We as a family also received the utmost consideration and kindness, always being checked for our wellbeing and any needs we may have. 

I cannot commend everyone at Quairading Hospital highly enough. I believe they are all just normal people doing the most wonderful work.  

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Responses

Response from Karen Horsley, Operations Manager Eastern Wheatbelt, Eastern Wheatbelt, WA Country Health Service - Wheatbelt 2 years ago
Karen Horsley
Operations Manager Eastern Wheatbelt, Eastern Wheatbelt,
WA Country Health Service - Wheatbelt
Submitted on 20/05/2021 at 4:51 PM
Published on Care Opinion on 21/05/2021 at 8:53 AM


picture of Karen Horsley

Dear Rabbit,

Thank you for your thoughtful feedback regarding your mother’s care whilst a resident at Quairading Hospital.

The staff always endeavour to give personalised care for all their residents. I was heartened to hear that this was the case for your mother. I will feedback your lovely heartfelt comments to Diana and the team at Quairading.

I would like to send our deepest sympathy on the loss of your mother and hope your family is recovering from this loss.

Kind Regards

Karen Horsley

Operations Manager Eastern Wheatbelt

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