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"Eating disorder admission"

About: The Hollywood Clinic

(as a relative),

My relative admitted themselves as a voluntary patient for an eating disorder. I believe staff forgot about them at lunch and left them in their room (they weren't allowed to mobilise on their feet). I understand their NGT feed was not replaced when it ran out. I believe they weren't showered for 3 days and were also kept in their admission clothes with, I understand, no access to their belongings for the same time.

When my relative left, which I understand they were allowed to do to seek treatment elsewhere, I understand the staff called police and I believe lied on the transport form resulting in a lot of trauma for our family. In my opinion this hospital has a lot to answer for and I hope they are investigated properly for, I believe, wrongfully ordering transport forms on patients when they leave to seek treatment elsewhere.  

Responses

Response from Care Opinion Australia 3 days ago
Submitted on 17/06/2021 at 15:09
Published on Care Opinion at 15:10


This response has been published by Care Opinion, on behalf of The Hollywod Clinic:

Dear novembernk88,

We are sorry to hear about your relative’s experience while at our hospital. The wellbeing of our patients is a priority at The Hollywood Clinic.

Every person’s situation and experience is different. Our health professionals make decisions in collaboration with the patient and their loved ones to achieve the best possible health outcome for each patient. Sometimes these can be difficult decisions, but are always made in the best interest of the patient.

Thank you for taking the time to provide feedback.

We would appreciate the opportunity to investigate this case further and encourage your relative to call 0428 093 322? Your relative can also provide patient feedback via this link: https://www.hollywoodprivate.com.au/For-Patients/Patient-Feedback

Richard Bostwick

Deputy Director Clinical Services

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