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"Sub-Acute Care"

About: Northam Health Service / Sub-Acute Services

(as a service user),

My elderly parent was in another Wheatbelt hospital recovering from pneumonia. They deconditioned and, as I understand it, were not able to be attended by a physio and the nursing staff were too busy to attend to basic nursing care, let alone ambulate my parent. The family were told there wouldn’t be a physio for 6 weeks, we were advised my parent needed to go into respite.

I contacted the rather fabulous Joel, coordinator of the sub-acute unit in Northam. Joel arranged an allied health review and my parent was deemed suitable to go to rehab and thankfully they did. The Northam subacute unit staff, (allied health, clerical and nursing staff) were all brilliant at getting my parent on their feet. My parent did so well and is now home. That family are very grateful for my parent to have been given this opportunity after seemingly being blocked at the original hospital. My other parent is still upset by this treatment.

The only issue, I feel worth commenting on, at Northam, being the nursing staff and doctor attempted to discharge my parent on the weekend. I believe they can’t have been aware they were a sub-acute patient, they were not an acute patient.

My parent needed to be discharged by the sub-acute unit not the front of house staff! That was a bizarre situation, fortunately, resolved. Thank you so much to Joel and his team for getting my parent back home, it was a great effort.  

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Responses

Response from Trenton Greive, Operations Manager Western Wheatbelt, WA Country Health Service - Wheatbelt 2 years ago
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Trenton Greive
Operations Manager Western Wheatbelt,
WA Country Health Service - Wheatbelt
Submitted on 2/06/2021 at 4:42 PM
Published on Care Opinion at 4:58 PM


picture of Trenton Greive

Dear castorfc36,

Thank you very much for your valuable feedback concerning your parent’s recent care experience.

It was pleasing to read that your parent received a high level of care and treatment when admitted to the Sub Acute Unit at Northam Hospital for rehabilitation. Joel and the team are doing a great job developing this relatively new service and I will have great pleasure in passing your feedback on to them.

I noted in your feedback concerning the attempt to discharge your parent over the weekend when your parent was still under the direction of the Sub Acute Care team. The Ward Manager has advised me a review of the handover between the Friday doctor and the weekend doctor has occurred and steps have been put in place to ensure this situation does not happen again.

I would be grateful if you would consider calling me on (08) 9690 1310 as I would like to investigate the circumstances regarding your parent’s initial contact with another Wheatbelt hospital where the nursing staff were unable to attend to your parent’s needs in a timely manner and there was a wait time of 6 weeks for physiotherapy.

Again thank you for your valuable feedback and I trust your parent is recovering well.

Best Wishes,

Trenton

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