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My parent

Posted By Yaya

"My parent"

About: Box Hill Hospital / Medical oncology

(as a carer),

My parent was admitted to Box Hill Hospital early in the day recently. My parent was admitted to a ward from ED. It has been a few days since then and not one phone call from a doctor to inform me of diagnosis/prognosis. The pharmacist & speech pathologist both rang the morning of admission. I believe when you are not allowed to visit it is important to families to be updated.  

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Responses

Response from David Plunkett, Chief Executive, Eastern Health 2 years ago
David Plunkett
Chief Executive,
Eastern Health

Submitted on 7/06/2021 at 8:01 AM
Published on Care Opinion at 8:58 AM

picture of David Plunkett

Dear Yaya,

Thank you for taking the time to share your experience with your parent being admitted to a ward at Eastern Health's Box Hill Hospital. I'm sorry it hasn't been a positive one and that the communication with the medical team has not been as expected.

As I am unsure exactly which service your parent is admitted to (Oncology or Haematology), I will provide your feedback to the Directors of these services for their information and action.

I am pleased that other members of the team have made contact so you would have some information regarding the care plan for your parent.

Thank you again and I trust your experience will shortly be improved.

Kind regards,

David

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