"Remote neurology"

I have been having shakes whilst resting, driving or sitting in my left fore arm/hand. I attended my GP for their diagnosis. Their response was to order a CT scan to be carried out.

At the end of last year, I had a CT scan, the report outlined a cyst in the frontal lobe of approximately 12x10x8mm. It wasn't until I had represented to the GP inquiring as to the rest's and information regarding the Cyst, it was then the GP referred me to a Neurologist in Perth. An appointment was arranged for early one month this year, at which point I contacted PATS regarding transport, and I was informed it would be ok.

Early in that month I made contact with PATS and was informed as there was a visiting Neurologist they would not assist in transport to Perth for an appointment. Some days later I re-attended the GP to be referred to the visiting Neurologist, upon leaving the doctors surgery I attended the Out Patients desk at the Karratha Health Campus (previously known as Nickol Bay hospital), with referral in hand. I handed it to the attendant who informed me it had to be triaged and they would be in contact.

Later in the month I contacted the "out patient" desk and was informed that it was still waiting to be triaged. To call back next week, which I have done on the last day of the month, to which I was informed that the Senior Medical Director hadn't got to it yet.

The person I spoke to on the phone, referring to the pressure they were under, how they had other phone calls to attend to and, I felt, impatient demeanor raised my temper to a point I hung up.

Upon reclaiming my composure, I called again, and was answered by a different person, immediately apologizing on my loss of composure to which the response was far more comforting and compassionate. This person then proceeded to inform me that they personally would follow this up with the senior medical director and would be in touch soon.

I am unsure as to which way to turn, or escalate to retrieve answers and appropriate care.