"Telehealth appointment"

I had a Telehealth appointment at Albany hospital. On arrival I was met by Harmony who took me through to the room the appointment was booked for. Harmony explained the process and let me know what to expect and how to contact her if anything went wrong.

After thirty minutes waiting, I called Harmony to see if there were any delays. Harmony said she would look into it and get back to me. Another Telehealth staff member Tom came into the room and checked the system and tried to call the Dr to see what the issues was as apparently the Dr had tried calling.

Tom stayed for about ten minutes trying to connect the call with the Dr. As I had taken time off work I was anxious to get back to work, Tom asked if I needed to be somewhere and when I explained I needed to get to work asked if I’d be happy to reschedule for another time. I agreed and after being asked what days or times worked best for me said he would request but couldn’t guarantee they would be available.

Despite the appointment not going ahead, I felt Harmony and Tom did all they could do and I appreciated being asked what day would be best for me.