This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Exceptional staff at emergency department"

About: Rockingham General Hospital / Emergency Department

(as a relative),

My parent had a fall and presented to ED. They were in pain, shaking and face covered in blood. I believe during this time the staff attending to her were so caring. They provided her with a warm blanket because she was shaking so much and reassured her she was going to be ok. She ended up having a fractured humerus and she was referred on to the FSH fracture clinic who have also been very kind and have provided excellent service and care to her.

While waiting for her appointment to the fracture clinic she presented several times to the Rockingham ED within a week as she was scared things were not right with her arm. Never once did they ever make her feel like she was bothering them. She was greeted each time with warmth and compassion and she just keeps saying to me how lovely everyone is as the Rockingham ED. I want to say thank you to you all for caring for her, making her feel safe and never a nuisance. 

I believe you do amazing work in what is often, in my opinion, just taken for granted. Thank you.

Responses

Response from Kath Smith, Executive Director, Rockingham Peel Group, South Metropolitan Health Service last week
Kath Smith
Executive Director, Rockingham Peel Group,
South Metropolitan Health Service
Submitted on 09/06/2021 at 15:34
Published on Care Opinion at 15:53


picture of Kath Smith

Dear Lisrd56,

Thank you for taking the time to provide feedback on your mother’s care while in the Rockingham General Hospital ED. I am so very pleased to hear that your mother felt safe and well cared for.

I am very proud of all our ED staff and the quality, patient-centred care they provide.

Your feedback is greatly appreciated and I will ensure that it is shared with all ED staff.

Thank you again for your kind words and I hope that your mother is now recovering well.

Kind Regards,

Kath Smith

Executive Director

Rockingham Peel Group

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k

Keyboard Shortcuts

Navigation
Shortcut Help ?
Go to Home g + h
Go to Tell Your Story g + t
Go to About Us g + a
Actions
Focus Search Box /