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"Unprofessional staff"

About: Regis Port Coogee

(as a relative),

In my opinion, a particular senior staff is unprofessional, treats the families of residents rudely, and lies to your face when approaching them with concerns. Minority of staff are ok but I feel the rest like this particular senior staff member are extremely unprofessional.

I believe medications are sometimes not given to our family residents. Food is disgusting in my opinion. I paid an arm and leg to put my parent there… but I feel the beautiful Regis is run by a clown who in my opinion, has no idea on professionalism nor the run of the facility… front staff on entering are lovely other than one of them, who I feel also thinks they are better than you… planning to remove my parent from this facility to a more professional run one .. thanks for nothing Regis port Coogee.

Would re-consider if the so call manager was replaced…based on my experience, would not recommend Regis Port Coogee to anyone.

Responses

Response from Care Opinion Australia last month
Submitted on 17/06/2021 at 16:54
Published on Care Opinion on 18/06/2021 at 08:48


This response has been published by Care Opinion on behalf of Regis Port Coogee:

Hi cassiopeiarq36,

Thank you for providing us with your feedback and we apologise for your recent experience at Regis Port Coogee. We have shared this with our senior management from the Home who endeavour to investigate your experience and make all necessary improvements.

We value all feedback and use it to continually improve our services for residents and clients. As always, our team is here to talk whenever you need. You can contact our Advice team 1300 998 100 who will follow up, or you can reach out to the Home directly.

Kind regards,

Regis

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by cassiopeiarq36 (a relative)

I feel it is useless to talk to anyone at port Coogee, I believe the manager doesn’t care. They are the problem as is one of the reception staff, based on my experience.

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