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"Recent visits to Emergency Department"

About: Sale Hospital / Emergency Department

(as a parent/guardian),

Hi. I wish to compliment the NUM, Nursing staff & Drs in the Emergency Department for the care they gave to my son on two recent occasions. Out of nowhere, my teenage son has had a number of seizures which has been very distressing for him and for my wife & me including my other two children.

On both occasions attending the ED, my son was extremely unwell. The admin employee could see how distressed I was & how unwell my son was.  She alerted the nursing staff who triaged my son immediately and got him into a cubicle very quickly. My son's condition worsened before it improved allowing us to return home after a few hours of care & observation.

On the 2nd occasion, my son arrived via ambulance and experienced the same excellent care as above.

The staff involved were fantastic. It seemed they were having a very busy stressful night and were able to care for my son as if he was the only patient there.

I have passed on my gratitude to the staff involved including the NUM. 

Thank you.

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Responses

Response from Mandy Pusmucans, Director of Nursing, Sale, Central Gippsland Health 2 years ago
Mandy Pusmucans
Director of Nursing, Sale,
Central Gippsland Health
Submitted on 10/06/2021 at 2:28 PM
Published on Care Opinion at 3:10 PM


picture of Mandy Pusmucans

Dear foxtrotcp63,

My name is Mandy Pusmucans and I am the Director of Nursing at Sale Hospital. Thank you for taking the time to tell us your story and compliment the Emergency Department Team.

I appreciate how distressing it must be to see your son having seizures. It is important that the team work together as you have described – this is what we aspire to.

I understand that you have passed on your gratitude to the staff involved, and I will be sure to pass this story on to them as well.

I wish your son good health into the future. Thank you again.

Kind regards,

Mandy Pusmucans

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Response from Tom Breakspear, Aged Care Services Manager, Maffra Hospital, Central Gippsland Health 2 years ago
Tom Breakspear
Aged Care Services Manager, Maffra Hospital,
Central Gippsland Health
Submitted on 10/06/2021 at 3:43 PM
Published on Care Opinion at 4:13 PM


picture of Tom Breakspear

Dear foxtrotcp63,

Thank you very much for your feedback regarding your son’s presentations to our Emergency Department, I will be sure to pass your compliments on to the team.

We know a visit to the emergency department can be a daunting experience for patients and their family. It is great to hear that your son received timely and effective care from the team, as we strive to achieve this with all who present to our department.

Once again thank you for your feedback, we hope your son is feeling better.

Best Regards,

Tom Breakspear

Nurse Unit Manager – Emergency Department

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