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"Quality care"

About: Fiona Stanley Hospital / Emergency Department

(as the patient),

After a scary night of stabbing pain I went to my GP, who ran tests and booked a scan, cautioning me to head to emergency if the pain increased.

Saturday the pain was only bearable owing to prescription painkillers, so off to emergency I went. Not a dream weekend plan. 

From the outset, my emergency experience was top quality. I feel enormously privileged to receive what I think must be world-class treatment. I would like to commend Fiona Stanley Hospital staff for their dedication to quality care. 

The prospect for my recovery is very positive. I believe this is largely due to the fact that all staff engaged and discussed a number of treatment options, which took into consideration how my health has responded to treatment in the past. In addition to my records on file at Fiona Stanley, I have accumulated significant information about the picture of my health. I was fortunate to be able to discuss this in plain language with the clinicians. 

We made decisions together, which I felt comfortable with. I was able to do so as the clinicians carefully laid out the prospects of different options, which took into account the information I provided, including my values. 

When I think about the positive experience, it includes all the support staff from the people who checked me in, pushed me through corridors or kept the corridors clean. Superb work! I cannot thank you all enough for your care, attention and consideration.

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Response from Neil Doverty, Executive Director Emergency and Elective Access, South Metropolitan Health Service 14 months ago
Neil Doverty
Executive Director Emergency and Elective Access,
South Metropolitan Health Service
Submitted on 14/06/2021 at 11:59 AM
Published on Care Opinion at 12:05 PM

picture of Neil Doverty

Dear WishingWell,

I’m so sorry to hear of your less than ideal weekend involving pain and a trip to our Emergency Department. But I would like to thank you for sharing your positive experience with us.

It is also very reassuring to read of the inclusive communication which assisted you to be an active part of your health care team, and able to contribute to your treatment decision making process. Communication has been a focus point for improvement here at Fiona Stanley Hospital over the last few months, so it is especially wonderful to read of such a positive experience.

I have passed on your kind compliment to all of our staff, and thank you again for taking the time to share your personal experience.

I wish you the very best with your ongoing recovery.

Kind regards,

Neil Doverty

Group Executive Director

Fiona Stanley Fremantle Hospitals Group.

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