Recently around midday two staff members in the triage and behind the counter were, I felt, so rude to me. I came in with a very poorly baby and when taken into triage was asked if I'm a first time parent because the clinician couldn't see anything wrong with my baby from just taking their temperature and weight. I believe this is the most rude question and, I felt, had nothing to do with the health of my baby. In my opinion, this question makes parent's feel paranoid and self doubting.
I was then sitting in the ED waiting area for a long time and the staff didn't come to re-check on us. I felt like I shouldn't have been at the hospital and nearly walked out until my baby needed an urgent feed and nappy change. I got up and found a private room to settle my baby in.
Another clinician came in and found my baby had a fever... The initial clinician, I believe, acted so surprised but also didn't seem to care one bit. My baby needed urgent attention, the paediatricians were quite concerned about how long it was in the waiting room for. The, I felt, grumpy clinician from triage needs to, in my opinion, stop being so rude and cold to people.
Also, I believe the question about being a first time parent is detrimental! I nearly went home with a baby who needed 4 days of hospital treatment. The, I felt, bullying I received from the clinician is not good enough. In my opinion, parent's know best despite whether it's their first or 8th.
"Rude triage staff"
About: Bunbury Hospital / Emergency Department Bunbury Hospital Emergency Department Bunbury 6230
Posted by limahg76 (as ),
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