"Wait time at pathology"

I believe there is not enough staff at the Path West Collection Centre in Belmont WA. I arrived for blood collection shortly after the Path West collection centre in Belmont WA re-opened after lunch one day recently. There was one person already being treated in the clinic and I was the only person in the wait room on arrival. The one person left a few minutes after I arrived. I then proceeded to wait a further several minutes until the lovely centre worker called me for my test.

At this stage there were a few more people in the waiting room. The staff member (I can't recall their name) was absolutely lovely and apologised for the wait, but they had to take a phone call. I asked if they were the only person working there and they were. They said it was difficult when people were waiting if they had to take phone calls, or had a patient that became unwell as they couldn't leave them. I believe just one more staff member would have meant that while one was taking a call, the other can see to patients.

Honestly, considering I was the second person there after opening the doors, I felt to still be there more than half an hour later is really poor. I believe it's not any fault of the staff who was holding the fort down. They're trying to see to patients and field the telephone all by themself, and then, I understand, deal with angry or annoyed people because they've had to wait. In my opinion, it's not fair on them and not good enough for staff and patients.