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Excessive Wait Time

Posted By bravodp44

"Excessive Wait Time"

About: Royal Perth Hospital / Trauma & Reconstructive & Plastic Surgery Services

(as the patient),

I have been waiting in Royal Perth for three days for surgery on a broken leg that has both bones broken. I broke them on a weekend, went to hospital then got sent to Royal Perth for surgery recently. Surgery has been cancelled three times over three days. I have been fasting for three days. No one can tell us anything whilst the nurses are wonderful I feel extremely sorry for them when the surgeons I believe, make decisions and they have to face the stressed patients. I am from the country, have nowhere to stay in the city and my caregiver has nowhere either or a vehicle to get around.

I believe the surgeon made decisions to cancel my surgery without coming to see me. There is no communication. While I realise everyone is busy, I felt the lack of care and thoughtfulness is very frustrating.

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Responses

Response from Lesley Bennett, Chief Executive, East Metropolitan Health Service 3 years ago
We are preparing to make a change
Lesley Bennett
Chief Executive,
East Metropolitan Health Service

Submitted on 24/06/2021 at 11:56 AM
Published on Care Opinion Australia at 12:43 PM

picture of Lesley Bennett

Dear bravodp44,

Thank you for contacting us to share your experience at Royal Perth Hospital.

I am pleased to hear that your care from the nurses is wonderful. We will pass on your feedback to them as that is always appreciated.

I am very sorry to hear about the lack of communication that you have experienced regarding the cancellation of your surgery and for the frustration that has caused. We do everything we can to avoid cancelling surgery.

On occasion, however, sadly some surgical procedures can be cancelled due to urgent cases presenting. We aim to prioritise those cancelled so that their procedures are done as soon as possible. We would like to offer a full and unreserved apology that appropriate communication regarding cancellations of your surgery did not occur. It is always our preference that the surgeon/surgical team involved update the patient affected directly.

An additional senior nursing position is presently being recruited to help us manage patients on our pending surgical lists in Orthopaedics as we recognise we need to improve further our communication.

I understand that you may wish to stay anonymous, but if you would like further assistance I would encourage you to contact the Consumer Engagement Unit on (08) 9224 1637, 8 am to 4 pm Monday – Friday or email RPBG.feedback@health.wa.gov.au.

Kind Regards

Lesley Bennett

Executive Director

Royal Perth Bentley Group

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