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Perth Children’s Hospital - the staff are amazing

Posted By Bananabomb

"Perth Children’s Hospital - the staff are amazing"

About: Perth Children's Hospital

(as a service user),

In a world where the view of negative moments always seems to take centre stage over the positive moments, I wanted to take a moment to share our positive experience at PCH. We have been away from home for 2 months, staying as an inpatient for a short amount of time but attending iRehab and many outpatient appointments. 

We came across many doctors, nurses, physios, OTs, speechies, receptionists, teachers, volunteers, HCA and students. Also the DTU and the EMU unit. 

In my experience, the majority of your staff are beyond amazing, professional, kind, caring and you can see the passion they have to help your child. 

I believe it’s time that they are appreciated for all that they do. So to each and every staff member that cared for my son and for me, although I told you at the time, I want you to know you are appreciated, you made an impact in our lives at a time that was hard. Your smile made me smile, your kindness touched my heart, your care was amazing!

You have all had an impact on me and my son, you care, to you we are not a number we are real, we have feelings, we have good days and bad and you can see that. Thank you will never be enough. Thank you can not be put into words. 

Keep being amazing, remember that it’s easier to complain than it is to compliment in my opinion. Pat yourselves on the back, and if you’re having a hard day take a moment, take a breath and remember you are important to me! 

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Responses

Response from Matthew Holmes, Director of Consumer Engagement, Child and Adolescent Health Service - WA 2 years ago
Matthew Holmes
Director of Consumer Engagement,
Child and Adolescent Health Service - WA

Submitted on 28/06/2021 at 11:50 AM
Published on Care Opinion at 1:24 PM

Dear Bananabomb,

First of all, thank you so much for taking the time to write such a lovely post on Care Opinion, particularly when there is so much going on for your family and being away from home too.

Your kind and positive words will reach deep into the hearts of all of our staff, who do their best to deliver great care and a welcoming experience to the children and families we see. It will mean a lot to them to know that all of their efforts are appreciated.

Reading your story has reaffirmed with me how important every interaction is with our staff along a family’s healthcare journey, and how compassionate and heartfelt care makes a world of difference to families who are going through a lot. It fills me with such pride to hear how staff are living the values of our health service.

We are going to share your compliments broadly with the staff and volunteers across the hospital, given so many people have contributed to your experience. I completely agree with you that it is so important for staff to take a moment to reflect on how special they are.

I wish you and your son the very best and hope that we continue to have a positive impact. If you ever have a spare moment while you are at the hospital, please feel free to reach out to me via our Consumer Engagement Team phone number 6456 0032 or via email Matthew.Holmes@health.wa.gov.au as I would love to set up a time to meet you both and have a chat.

Take care of yourselves,

Matthew Holmes

Director Consumer Engagement, Child and Adolescent Health Service

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