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"One rude staff"

About: Kalgoorlie Health Campus / Surgical Ward

(as the patient),

At the time of writing this I have been in D ward for about a week. In my opinion, the complete service has been very good - excellent except in my experience I have found one staff member to lack bedside manner and p.r. skills. Example, they walked into my room and said I'm turning your light out, and promptly walked out. That being the complete conversation. I felt they were very rude. I believe most people would ask if that is what you want and give you a choice.

Responses

Response from Peter Tredinnick, Regional Director, Regional Office, WACHS Goldfields last month
Peter Tredinnick
Regional Director, Regional Office,
WACHS Goldfields

Regional Director

Submitted on 29/06/2021 at 11:30
Published on Care Opinion at 12:01


picture of Peter Tredinnick

Dear paprikawc98,

Thank you for your feedback about your upsetting experience as a patient in D Ward. I can only imagine the discomfort and angst you felt by the staff members actions when they were in your room. I apologise that this happened to you.

We would really appreciate being able to speak to you to learn more about the details of what has happened which will enable us to undertake a full investigation. This will provide us with the opportunity to improve our patient care and ensure better patient experiences within our service.

If you are happy to discuss can you please contact Mr Scott Jones, who is the Operations Manager at the Kalgoorlie Campus. Scott can be contacted on 08 9080 5817 or via email at Scott.Jones2@health.wa.gov.au.

I wish you well on your recovery and hope to hear from you soon.

Kind Regards,

Peter Tredinnick

Regional Director

WACHS Goldfields

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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