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"Great ED team care!"

About: Hedland Health Campus / Emergency Department

(as the patient),

So, I've developed a head cold recently, and knew I couldn't go into the office and expose all my colleagues to my runny nose and sneezing.  Luckily for me, I can work from home, but, given the times we are in, I had to face the fact that I should go and get a COVID test. I've managed to avoid this for the whole of the past 15 months! I must admit, I was wary of the discomfort, and the inconvenience.

However, when I arrived at the ED, there was no inconvenience: from ED Clerk, to Triage nurse, to treating doctor and nurse, I felt they were accommodating, friendly and caring. I had arrived early, so didn't have to wait long to see the lovely Dr Will.  His care, consideration and friendly conversation kept me completely at ease. He undertook a thorough assessment to ensure nothing was missed, and the support of the lovely nurse outside the cubicle (I'm so sorry I missed your name!) ensured only one person needed to gown and glove, and only once: great, efficient teamwork! And while the swab itself wasn't something I want to do too often, it certainly wasn't the ordeal I had thought it could be.

I am so proud and grateful that we have such dedicated, skilled health professionals here caring for their own communities, in the most far flung parts of our vast state. Thank you!

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Responses

Response from Anna McDonald, A/Operations Manager, East Pilbara, WA Country Health Service (WACHS) Pilbara 2 years ago
Anna McDonald
A/Operations Manager, East Pilbara,
WA Country Health Service (WACHS) Pilbara

Manages the operations of health services located in the East Pilbara

Submitted on 23/06/2021 at 5:08 PM
Published on Care Opinion on 24/06/2021 at 8:46 AM


Dear lovedt97,

Thank you for taking the time in providing such lovely feedback regarding your recent experience at Hedland Health Campus Emergency Department. Thank you also for taking the initiative to have yourself tested for COVID-19 despite your apprehension about the potential discomfort of the swab procedure.

I am very pleased to hear your experience throughout the process was positive and our staff demonstrated professional, compassionate and friendly health care to you. I will pass your kind words on to Dr Will and our Emergency Department team.

It’s wonderful to receive such positive feedback and that you observed our staff conducting themselves safely and efficiently to care for all members of our community in such a remote part of Australia.

Kind regards

Anna McDonald

A/Operations Manager, East Pilbara

WA Country Health Service (WACHS) Pilbara

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