"Emergency department"

I am 30 weeks pregnant & attended ED. I required a COVID test because of the symptoms I presented. The doctor also ran other tests besides COVID & they said that I can call through to ED to get these results - as I had previously done with my child the month before with no problems whatsoever, speaking with a staff member & doctor, both who, I felt, were wonderful & more than happy to speak to me.

I called through recently to get these results, as I am still no better than I was when I presented initially, and spoke to someone who, I believe, clearly did not care to listen. I felt they were rude, blunt & told me if there was anything serious, my GP would contact me.

Now firstly, the doctor I saw told me I could call to get these results, secondly it's not about the seriousness of the results - it's about patient reassurance & if I am still feeling unwell I need to know if there's anything in those results that will explain why I am feeling the way I am. But of course, I believe I could just go sit in ED for hours with a mask on when I'm already having trouble breathing just to get reassessed & maybe get told my not so serious results.

Lack of care from this particular staff member I spoke to & the conflicting information I was told has put me off ever wanting to attend the service - even to give birth there later this year. I refuse to be treated, as I feel I have been, like I am a pest when I am trying to look after my health, as I feel looking after me is looking after my unborn child as well.