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"Paediatric appointment"

About: Karratha Health Campus / Outpatients & Day Treatment

(as a parent/guardian),

Recently, I took my child to their appointment with the hope of discussing their current medication and the possibility of other options. We were greeted by, I felt, a very unfriendly clinician. We spoke about how maybe my child's current medication was not effective as it used to be.

I was made to feel like I was being unreasonable and that I was harming my child by suggesting this, but I made it clear more than once that I wasn't asking them to increase the dosage. The clinician suggested a different medication. I asked about side effects and how the new medication would/could affect my child. The clinician responded with what I felt was disgust that I was questioning them. Even suggesting that, as I recall, the alternative was going to cause them a stroke. 

The previous process with having this type of script filled was to have it sent to Perth. When I asked if I needed to do the same with this script, again I felt I was given an attitude and an I-don't-know answer. 

We were asked to visit a GP weekly to monitor the new medication and I commented that getting an appointment may be tricky. Once again, I felt I was given attitude and questioning about there being 3 clinics in town and that it can't be that hard.

We left the appointment with a script for new medication, which I may not be able to fill in town, I felt no questions answered and the feeling all my concerns were dismissed as being ridiculous.

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Responses

Response from Lisa Smith, Executive Director, West Pilbara, WA Country Health Service (WACHS) Pilbara 2 years ago
Lisa Smith
Executive Director, West Pilbara,
WA Country Health Service (WACHS) Pilbara
Submitted on 12/07/2021 at 1:07 PM
Published on Care Opinion at 1:27 PM


Dear frostrz95,

Thank you for this feedback on your recent experience at Karratha Health Campus.

I am so sorry that you felt there were significant aspects of your appointment with the paediatrician that made you feel like you were being unreasonable.

I would also like to apologise for the clinician not being approachable, not providing sufficient answers to your questions and leaving you feeling dismissed.

This is not the level of patient care we expect from our medical staff.

You mentioned in your feedback that you were concerned about being able to have your script filled. Could you please contact me so that we can ensure that you have been able to fill it.

My name is Lisa Smith and I am the Operations Manager West Pilbara. You can contact me on 08 9144 7639, or my email is Lisa.Smith3@health.wa.gov.au

Kind Regards,

Lisa Smith

Operations Manager West Pilbara

WA Country Health Service (WACHS) Pilbara

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