"Brilliant care"

In my opinion, our health system is highly complex and the demands placed on clinical staff to maintain NSQHS standards and proof of achieving the standards are, in my opinion, high.

My recent experience in Fiona Stanley hospital in 6A after a major operation was nothing short of Gold Standard. I am quite conversant with the 8 NSQHS standards and my recent stay of nearly two weeks could not find a fault. I felt the respect & dignity given to patients, the level of clear communication, the care with medication, ensuring falls could not occur etc were all of the highest standards, based on my experience. I also felt the catering, cleaning, ward clerical staff, nursing staff, doctors all worked together, communicated well and my stay in hospital was a delight. I have had two lengthy stays in other hospitals and frankly, my experience at Fiona Stanley was as good if not better.

Thank you to all staff for your hard work and dedication.

Where could it improve? The scheduling of surgery. Mine was deferred the night before admission, I returned to a regional town only to be rung and told I could have the op the next day. That meant turning around, same day, and driving back to Perth. It was good I got the operation done so quickly as it was urgent. But not good preparation, from a patient perspective, for an 8-hour operation. But I believe that is already under review. Let's hope it's fixed quickly.