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Appointment bookings

Posted By plusgw46

"Appointment bookings"

About: Wonthaggi Hospital / Acute Ward

(as the patient),

I have been coming to the ITCU ward for around 8 months every few weeks. Twice I have been and they have not booked me in but each time I have had the card that shows the date and time. 2 other times they have changed my appointments without telling me or have given me less than 24hrs notice. When they make my next appointment I feel they never ask what time would suit me and try and work around when I can come in.

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Responses

Response from Jan Child, CEO, Bass Coast Health 2 years ago
Jan Child
CEO,
Bass Coast Health

Submitted on 7/07/2021 at 9:14 PM
Published on Care Opinion on 8/07/2021 at 8:52 AM

picture of Jan Child

Dear plusgw46,

I am so sorry that this has happened. I would love it if you would ring me (0472846355) so that I could get your name and DOB and look back in our system to see what went wrong. I know we have some issues with some very clunky IT systems that don't talk well to each other; and I know we only have certain times available for certain specialists - but it may be another issue that is causing this problem. Please call me so we can get this fixed - for you and everyone.

Many thanks for taking the time to provide this feedback,

Jan

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