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"Pregnancy, birth & post natal"

About: Maternal and Child Health Nursing Wonthaggi Hospital / Maternity Services

(as the patient),

I came to BCH 4 weeks pregnant as I wanted to have care from an obstetrician and midwife team after experiencing 3 previous losses.

I felt the care I had was exceptional, and not only did they focus on my and my babies physical health everyone took interest in my mental health too.

Between 4-38 weeks I felt cared for as a individual patient and not just a number.

Toby and Sarah my main obstetrics Drs throughout answered all questions and took adequate time to put my mind at ease several times. I felt the midwives were also wonderful. Amie and Maddie who delivered my baby were incredible not leaving my side during the birth, so supportive. In my opinion, all the midwives are great people who show a huge amount of care and support.

The post natal care I’ve had from the team of MCHN has also been excellent with a special mention to Allyson who made me feel a lot more confident than I felt on certain days being a new mum. She also helped me with my breast feeding journey, if it had not been for her I probably would of given up. We are now nearly 10 weeks in and going strong.

One of my suggestions is that perhaps all of the team are on the same page when it comes to breast feeding support, or there is a designated LC available, as I felt it varied from shift to shift and there was a lack of consistency to really nail this part of motherhood before leaving for home.

Overall I have only positive things to say about BCH & the maternity ward team, my only disappointment is that whilst the professional support is great, I was counting on being offered a community mother’s group. My baby is more than two months old and I still don’t have a group of other first time mums to meet up with and have support. It would be great if this happened soon.

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Responses

Response from Jan Child, CEO, Bass Coast Health 2 years ago
We are preparing to make a change
Jan Child
CEO,
Bass Coast Health
Submitted on 12/07/2021 at 7:05 AM
Published on Care Opinion at 8:56 AM


picture of Jan Child

Dear Squish,

Thank you for taking the time to provide such excellent, and comprehensive feedback to our Women's Health teams, when your world will be so busy. I know the staff will be so pleased to read about your positive experience, especially the really important part about being treated as an individual.

You made two very important suggestions, and I am pleased to say that we are working on both.

The suggestion re a Lactation Consultant is something we have underway. One of our fabulous midwives has completed their training and we are reviewing the best way for us to utilise this important skill set.

The groups have been restricted due to COVID but there has been very recent advice from DH that we can resume in a COVID safe way - I am anticipating that one of our MCH staff members will call you this week to help organise your access to a group. We have also talked about making sure we find alternate ways to connect in an active COVID environment and our team will work on implementing these processes if we are to experience regional or metro restrictions again. We understand how important it is to connect people and will work to facilitate those connections better in the future - I am sorry this did not occur for you.

Thanks again for your feedback - and I wish you and your family much health and happiness.

Kind Regards, Jan

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