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Care Opinion

Covid test centre

Posted By tetse

"Covid test centre"

About: Prince of Wales Hospital

(as the patient),

Having found the centre through what I felt was a maze entrance in the off street Hospital Road after checking in via an app in the main hospital entrance.

The covid net centre form filing area entrance was initially unmanned. I don't blame them because it was in the afternoon and there was no sun. Obviously, in my opinion, employee care is not high there. However when an assistant did arrive, I was handed a pen to complete details which I did.

Inside I was instructed to hold the form in a certain way so the assistant behind the desk could input the data correctly. I was advised to spell the surname as my writing was poor.

I would have thought instead of having three assistants mulling around the desk, one could actually complete the details as two other testing centres do, to avoid inaccurate transfer of data. Or even ask me to hold up my ID which I had on hand.

Once completed I went in to be tested and I felt instructions were mumbled and repeated as I hadn't responded quickly enough. I believe the nurse felt it necessary to push the swab right to into my throat as well as the inner nasal passage.

I have been tested twice before, neither was that intrusive. In my opinion, at least show interest in the assignment and perhaps more testing would occur.

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Responses

Response from Ben Newlyn, Acting DDON, Nursing, Sydney / Sydney Eye Hospital 2 years ago
We are preparing to make a change
Ben Newlyn
Acting DDON, Nursing,
Sydney / Sydney Eye Hospital

Senior Nurse Manager

Submitted on 15/07/2021 at 12:06 PM
Published on Care Opinion at 2:35 PM

Dear tetse,

Thank you for taking the time to write to us to raise your concerns regarding your recent presentation to the Flu Assessment Clinic at Prince of Wales Hospital. In reading your feedback we are very interested in using this as an educational opportunity to improve our processes and the overall patient experience in the clinic.

We take your concerns seriously and would like to investigate this matter further. Could you please send your contact details to the General Manager's email address Consumer Feedback (SESLHD-NorthernSectorConsumerFeedback@health.nsw.gov.au) and

Seslhd-generalmanager-powhsseh@health.nsw.gov.au.

We sincerely hope that your health has improved post your attendance to the clinic. We are very grateful to you for taking the time to write to us and share your experience so we can use this as a learning opportunity. We hope to hear from you so that we can investigate this matter in more detail.

Kind regards,

Benjamin

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Response from Ben Newlyn, Acting DDON, Nursing, Sydney / Sydney Eye Hospital 2 years ago
We have made a change
Ben Newlyn
Acting DDON, Nursing,
Sydney / Sydney Eye Hospital

Senior Nurse Manager

Submitted on 31/08/2021 at 2:22 PM
Published on Care Opinion at 3:08 PM

Hello teste

As a result of the Care Opinion post, we have had a complete review of the COVID-19 Assessment clinic at Prince Of Wales Hospital by the local infection control team. Airflow rates and exchange rates were reviewed, and spacings and person limits in the waiting areas decreased.

We have reviewed the check-in process, and have collaborated with the IT department to improve the check-in process with an aim to create a more streamlined process.

Thank you for identifying the issues that you raised. We have used this as an exercise to improve our processes.

If you would like to provide any furhter feedback, please contact the General Manager's email address Consumer Feedback (SESLHD-NorthernSectorConsumerFeedback@health.nsw.gov.au) and Seslhd-generalmanager-powhsseh@health.nsw.gov.au.

Kind regards,

Benjamin Newlyn

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