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"Superb care in Roebourne and Karratha"

About: Karratha Health Campus / Emergency Department Roebourne Hospital / Emergency Department St John Ambulance WA

(as a service user),

My son woke up very ordinary and we presented to our nearest hospital. The nursing staff were next level with their dedication, patience and care they provided my son. They escalated care when they were not sure what was happening and remained calm. I felt the nurses on Lynne, Pagna, Katie and Gaynor went above and beyond to get the ambulance to transfer to Karratha.

On arrival at Karratha, the team were again fantastic and looked after my son who was not feeling well! The standout to me was Kasha who I felt was approachable with my concerns and escalated them with diligence. Dr Cherelle was also fabulous coming to assist with my son's care, she listened to him and gave him the reassurance he was looking for in the team looking after him.

Also thank you to Julian the paramedic who proudly explained the ambulance and test he needed to do on my son.

Again thank you for the wonderful care provided in both the Roebourne and Karratha facilities. We are lucky to have all your staff caring for our community.
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Responses

Response from Lisa Smith, Operations Manager, West Pilbara, WA Country Health Service (WACHS) Pilbara 5 months ago
Lisa Smith
Operations Manager, West Pilbara,
WA Country Health Service (WACHS) Pilbara
Submitted on 28/07/2021 at 4:35 PM
Published on Care Opinion at 4:51 PM


Dear Thatpilbaramum,

Thank you for sharing your positive experience on the care your son received at both Roebourne District Hospital and Karratha Health Campus.

It is wonderful to hear about the cooperation and teamwork between staff at both hospitals that ensured a smooth transition of care to Karratha for your son.

I will pass on your thanks and appreciation to the teams at Roebourne and Karratha. It is very rewarding for staff to receive such feedback, they will be very pleased.

Kind Regards,

Lisa Smith

Operations Manager, West Pilbara

WA Country Health Service (WACHS) Pilbara

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