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Eye surgery at Osborne Park Hospital

Posted By talonkp63

"Eye surgery at Osborne Park Hospital"

About: Osborne Park Hospital / General surgery

(as the patient),

Recently, I attended Osbourne Park hospital Day surgery to have eye surgery. I had to wait some 5 hours to be treated as I believe the supplies had been delayed due to a courier getting lost. The point I would like to make is the caring nurses and Dr Anton, also the anaesthetist who attend [Sorry I don't have your Name] for the consideration they took to explain the problem and apologise for the long wait. They took the time to explain the procedure and put me at ease with the way they were bright and cheerful, more so professional. Both whilst in the waiting surgery and whilst doing the operations to my eye which put me at ease.

Also thank you to the nurses in aftercare. these people make for a less stressful situation whilst attending Osbourne Park Hospital for Surgery. Once again many thanks. and I will be back for the other eye to be treated.

Kindest Regards.

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Responses

Response from Janet Zagari, Executive Director, Sir Charles Gairdner Osborne Park Health Care Group 2 years ago
Janet Zagari
Executive Director,
Sir Charles Gairdner Osborne Park Health Care Group

Submitted on 23/07/2021 at 2:05 PM
Published on Care Opinion at 2:11 PM

picture of Janet Zagari

Dear talonkp63,

Thank you for sharing your experience on the day of your eye surgery. It is challenging for any patient to cope with a delay and your understanding and patience would have been greatly appreciated.

The explanations for the delay, the information about what to expect for your surgical procedure and the professional, cheerful attitudes of our staff are consistent with our values and it is gratifying to receive feedback that these actions and attitudes put you at ease and reduced your stress.

I hope that the next eye surgery proceeds smoothly.

Kind regards

Janet Zagari

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