I called the Hedland Health Campus switchboard and asked to be connected to the OutPatients department. I was transferred and the phone did not answer and I was redirected back to the Switchboard. This process was repeated many many times throughout the day with no luck. I was then advised that as there was only 2 staff handling the multiple enquiries that this was common.
I felt frustrated and angry as I knew the department was open but I could not get a response. Based on my experience, it is extremely clear to me that the OutPatients reception is undermanned and I believe more resources need to be put in place to correct the downfall. Please consider this. It is generally not a happy time when people are battling health problems and to be connected to a department is, I feel, not an unreasonable thing. Come on HHC, I believe you can do much better.
"Poor customer service"
About: Hedland Health Campus / Outpatients Hedland Health Campus Outpatients South Hedland 6722
Posted by controllerpg85 (as ),
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