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"Gastroscopy at Fremantle Hospital"

About: Fremantle Hospital and Health Service / Endoscopy Suites Fremantle Hospital and Health Service / Gastroenterology

(as a parent/guardian),

My teenage child had their first surgical procedure recently, a gastroscopy at Fremantle Hospital. The entire team were amazing. From day surgery reception to the team who showed us through to the bed, all the nursing staff we dealt with on both floors, the anaesthetic team, the surgeon, recovery, all of it.

They were welcoming and friendly, they made my teen and I both feel welcome and valued, they let my teen know that at their age they could sign their own consent forms, and they collaborated with us both to ensure the process was as easy, calm, and safe feeling as possible.

All staff worked their hardest to minimise skin damage from my teen’s allergy to adhesive and their sensitive/fragile skin from their Ehlers-Danlos Syndrome (EDS).

The team on the surgical & recovery wards also all worked really hard to use my teen’s preferred name unless procedures such as medication or consent were required otherwise.

I felt the anaesthetist demonstrated clear recognition of the challenges that EDS can present with regards to anaesthetic, something my teen had been quite concerned about.

The surgeon was reassuring and friendly, and kept us up to date with all the information we needed as we needed it. 

Thank you to the whole team for your professional and friendly support through a situation that could have been quite distressing for both my teen and I.

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Responses

Response from Neil Doverty, Executive Director Fiona Stanley and Fremantle Hospitals Group, South Metropolitan Health Service 2 years ago
Neil Doverty
Executive Director Fiona Stanley and Fremantle Hospitals Group,
South Metropolitan Health Service
Submitted on 27/07/2021 at 3:16 PM
Published on Care Opinion at 4:13 PM


picture of Neil Doverty

Dear carinakw44,

Thank you so much for your post. You sound like an extremely loving and caring parent, and it is very reassuring to read that you were happy with all aspects of your child’s care. The care does sound like the exact type of care we strive to provide to all of our patients, and I am personally very proud of our teams.

I have shared your compliment with Fremantle executive and the staff, with my added personal gratitude.

I hope that your child is recovering from their procedure well.

Warm regards,

Neil Doverty

Group Executive Director

Fiona Stanley Fremantle Hospitals Group

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Update posted by carinakw44 (a parent/guardian)

Thank you very much Neil.

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