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"Amazing care and consideration delivered by ICU staff"

About: Royal Perth Hospital / Intensive Care Unit St John Ambulance WA

(as a relative),

A few months ago, while holidaying in Karijini National Park, my father had a significant head injury resulting from a fall from height.

Sadly, my father succumbed to his injury in the coming days and passed away in ICU at Royal Perth Hospital.

Notwithstanding this unfortunate outcome, the response and care delivered to my father by the exceptional staff of the Intensive Care Unit were exceptional and deserving of recognition. All of the staff we dealt with, clinical and non-clinical alike played a part in this level of care, but I would like to single out the team of Nurses that provided the 1-1 care; Kath, Karen, Sarah, Jenny, Jenna, Laura and Penny – who was with us at the end of the process.

Penny, our organ donor consultant was considerate and professional. Our ICU Consultant, Dr Julian led the delivery of appropriate and high-level care given the circumstances. He and the team were always considerate of our family, the sensitivity of the situation and the complexity of our specific family needs as he walked us through the actions and decisions required to be undertaken.

This team displayed nothing but compassion, empathy and professionalism as they gave all available opportunities to my father while supporting our family. Thank you.

Kind regards,

From all of the family.

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Responses

Response from Lesley Bennett, Chief Executive, East Metropolitan Health Service 2 years ago
Lesley Bennett
Chief Executive,
East Metropolitan Health Service
Submitted on 26/07/2021 at 11:22 AM
Published on Care Opinion at 11:55 AM


picture of Lesley Bennett

Dear zebrarq74,

I can appreciate that this is a difficult period for your family after the loss of your father, so thank you for taking the time to write to us about your experience with our ICU team.

It is heartening to hear that both your family’s needs and circumstances were considered alongside providing specialised care for your father and that our staff engaged with you in a compassionate and professional manner.

I will pass on your thanks to the team, especially Kath, Karen, Sarah, Jenny, Jenna, Laura, Penny and Dr Julian.

Kind Regards

Dr Lesley Bennett

Executive Director

Royal Perth Bentley Group

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