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"ED/Paediatric care"

About: Broome Health Campus / Emergency Department Broome Health Campus / Paediatrics

(as a parent/guardian),

My 3-month-old son was admitted to hospital after presenting to ED with a high temperature.

Firstly, the emergency department staff were amazing. I was seen to straight away and offered food and drink. My son was well looked after and even I was looked after - the nurses took my son with them in his pram with his IV fluids in tow and pushed him to occupy him and help him to sleep while I got some well-needed rest. Not being parents themselves, I imagine they have no idea how much this act of kindness was essential for me and how it made the world of difference for my own mental well-being.

Secondly, the paediatric team were equally as amazing. We were there a few days/nights and they were nothing but caring and supportive. Lastly, a special mention to the lady that came around daily to organise meal orders. I can’t eat dairy and she was more than accommodating and although I felt like a burden, she made sure I wasn’t. She was friendly and a real delight to deal with, I enjoyed her presence in the ward at mealtimes.  

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Responses

Response from James Sherriff, Operations Manager, Broome Hospital, WACHS Kimberley 2 years ago
James Sherriff
Operations Manager, Broome Hospital,
WACHS Kimberley
Submitted on 14/10/2021 at 4:55 PM
Published on Care Opinion at 5:35 PM


Dear kkkk,

It is so heartwarming to hear of such feedback, we are extremely proud of the exceptional work our staff do at Broome Hospital. Thank you for taking the time to provide us with this feedback, it is greatly appreciated.

We have ensured that our staff have received your feedback, such feedback is really beneficial to us all, ensuring that we are always delivering the best possible care to our patients. The positive personal touch makes such a difference and we believe our staff deliver this continuously.

Thank you

Yours sincerely

James

Operations manager Broome Hospital.

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