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"Complaint against vascular surgery"

About: Fiona Stanley Hospital / Vascular Surgery Royal Perth Hospital / Vascular Surgery & Endovascular Procedures Silver Chain Bunbury/South West Home Care Packages

(as the patient),

I have been an outpatient of Vascular Surgery Royal Perth for over 12 months.

I was transferred there by WA Health because previous to that I was an Outpatient of a Surgeon (Doctor 1) of Fiona Stanley Hospital Vascular Surgery. I believe they botched my surgery and then Doctor 1 would not discuss the reasons they had done this, I feel, very unprofessional surgery.

My blocked arteries were still blocked and I was in immense pain and couldn't walk 50 metres without my calf muscles cramping up. And, on very strong painkiller tablets. 

From 2 years ago, eventually I was referred by my Dr in Collie to Fiona Stanley Hospital and Doctor 1 had me running around getting tests done in Eaton and Bunbury which I did. The results were sent to the Vascular Clinic in Fiona Stanley and Doctor 1, who saw me a few times at the hospital, eventually agreed to operate to clear my blocked 90% on both legs from my groin down to both feet.

Well they did the operation and left a very bad infection on my right-hand-side groin, which took 3 months of ongoing daily treatment, and they removed the infected part on my RHS groin. It has healed and left a huge scar. Then Doctor 1 seemingly refused to discuss with me what happened. I went to meet them at the Hospital which is 180 klms from Perth, I add. I believe they refused to see me and sent in one of the young understudy Drs to tell me, what I felt was, a load of crap to try to cover up their botched surgery. 

I asked my Dr in my local area to apply to the Health Department for a referral to Royal Perth Hospital to do another operation after dye tests to ascertain that the blockages were still the same as before my 1st operation in Fiona Stanley Hospital.

The tests proved to a Surgeon (Doctor 2) of Royal Perth, that my condition warranted surgery on both legs down to both feet. My arteries were very blocked.

They and their team did the 1st operation unsuccessfully. The blood flow going down was ok but the return arteries from my foot up my leg was still blocked and the operation needed to be done again.

Once again Doctor 2 had me do another dye test which once again gave the same result. They tried to lay blame for this excruciating pain down to sciatica nerve damage. I had CT and an MRI and it was proved that I had no sciatica pain problem. It was all to do with my vascular ulcer which I developed after the Fiona Stanley botched operation.

The pain from this ulcer was unbearable with excruciating never ending pain... But Doctor 2 and their team refused to remove this very painful ulcer which finally after a very strong complaint and my second vascular clearing blockage the team removed the infected ulcer leaving me with another excruciating pain wound. Thank God it's finally healing with ongoing wound treatment and bandage change at my local hospital. Their wound clinic qualified nurses are a very good wound clinic. But now I have to get the Silver Chain Clinic in Bunbury to continue changing my dressings. I'd much rather be treated by my local hospital but apparently public patients can only attend this clinic for 2 weeks x 6 visits. I don't like Silver Chain as I believe their nurses are not trained with vascular ulcer dressing in my opinion. But, having no choice, I must attend Silver Chain Clinic to change my dressing and keeping my wound clean.

Recently, I had a video conference with Doctor 2 of Royal Perth Hospital from my local Community Centre. This is the reason I decided to complain against this (who I feel is) disrespectful, rude doctor that refused to consider my request to they to operate on my left leg despite having all the medical evidence on their file in relation to my request. So, when they said that I was rude with them...when I insisted they must do my left leg asap as now my left little toe was going black and was very painful at times. And my calf muscles were siezing up on my left leg....after a few metres of walking.

I believe they shut me up without remorse that they had failed to read about my tests that they had on file in front of them. I felt that they rejected my opinion and truthful statement on my left leg which has been like it is today since 19.

Responses

Response from George Eskander, Acting Executive Director, Royal Perth Bentley Group 2 months ago
George Eskander
Acting Executive Director,
Royal Perth Bentley Group
Submitted on 19/08/2021 at 12:02
Published on Care Opinion at 12:02


picture of George Eskander

Dear slidesk46,

I am deeply sorry to hear of your experiences and your ongoing pain.

I was very disappointed to hear of your recent video conference experience with our service. I would like to acknowledge your distress at the request for an operation on your left leg being dismissed, particularly in a manner that I agree was not acceptable.

I can assure you that both managing your pain and treating each patient with respect is important to us. So we can investigate what is best for you and your ongoing treatment I would encourage you to please contact our Consumer Engagement Unit on (08) 9224 1637 between 8am and 4pm or by email RPBG.feedback@health.wa.gov.au.

Royal Perth Bentley Group is committed to safer health care and improving the service they provide to individuals. I appreciate you letting us know of your experience, so that we can learn from this.

Kind regards,

George Eskander

Acting Executive Director

Royal Perth Bentley Group

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Response from Neil Doverty, Executive Director, Fiona Stanley Fremantle Hospitals Group, South Metropolitan Health Service 2 months ago
Neil Doverty
Executive Director, Fiona Stanley Fremantle Hospitals Group,
South Metropolitan Health Service
Submitted on 19/08/2021 at 12:02
Published on Care Opinion at 12:03


picture of Neil Doverty

Dear slidesk46,

Thank you for reaching out to us via Care Opinion. I am sorry to read that you have experienced so much pain and frustration over the past two years, it really does sound like it has been a difficult time for you.

Should you wish to discuss the treatment you received at Fiona Stanley Hospital further, I encourage you to please get in touch with our Patient and Family Liaison Service (6152 4013 or FSHFeedback@health.wa.gov.au) and we will try to provide you with the answers you are seeking.

Kind regards,

Neil Doverty

Group Executive Director

Fiona Stanley Fremantle Hospitals Group

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